Return & Cancellation Policy

Return and Cancellation Policy

Last updated: 6 September 2026

1. Final-sale rule

All sales are final unless a non-waivable legal remedy applies, the product expressly carries the 14-Day Results Guarantee, or APC Commerce LLC approves a return in writing before the item is sent back. We do not offer a general change-of-mind return or exchange.

This policy does not limit a right that applicable law does not allow us to waive for an item that is damaged in transit, incorrectly supplied, legally defective or otherwise nonconforming.

2. No unauthorised returns

Start every request at koreanlashlift.com/returns and provide the order number, affected item and reason. Wait for written instructions and a return authorisation.

Do not return anything to APC Commerce LLC's Florida corporate address or directly to the Indiana fulfilment location. Neither is a public returns address. An unauthorised parcel, cash-on-delivery parcel or parcel sent to an unapproved address may be refused. Authorisation to send an item does not guarantee a refund; eligibility is decided after verification and inspection.

3. Opened used and hygiene-sensitive products

Opened, unsealed, used, tested, tampered, contaminated, incomplete or customer-damaged beauty products are not eligible for a discretionary return. This includes products opened only to inspect colour, scent, texture or suitability. The restriction is necessary because professional eye-area and treatment products cannot safely be resold after loss of custody or seal integrity.

This exclusion does not remove a mandatory remedy for a product that was already defective or nonconforming when supplied. Stop using a product involved in a safety complaint and preserve the container, batch code and remaining contents.

4. Damage shortage defect or wrong item

Inspect delivery immediately. Submit visible transit damage, shortage or wrong-item evidence within three calendar days where reasonably possible. Include:

• the order number;
• photographs of the outer parcel, shipping label, internal packaging and affected product;
• the product and batch code;
• a concise description of the issue; and
• any other reasonable information necessary to verify the claim.

The three-day request protects carrier and fulfilment evidence. A later request is not automatically barred where the defect could not reasonably have been found earlier or a right cannot lawfully be waived.

We may require return or safe disposal instructions. If the claim is accepted, the remedy may be replacement, repair where appropriate, refund or another remedy required by law. Damage caused by misuse, contamination, unsuitable storage, an unauthorised modification, failure to follow instructions or use outside the stated purpose is not a product defect.

5. Limited 14-Day Results Guarantee

The 14-Day Results Guarantee applies only to a product whose product page expressly displays that guarantee at the time of purchase. It is a limited promotional results process, not a general return period and not a promise that every treatment will produce an identical result.

To submit a qualifying claim, the original purchaser must complete the return form within 14 calendar days after the purchase date and provide:

• proof of purchase from koreanlashlift.com;
• the product name, batch information and remaining product;
• evidence of at least three separate eligible applications performed according to the current instructions, never repeated on the same person contrary to safety guidance;
• clear before-and-after photographs or videos for each application;
• timing, lash condition, pad and product-placement information reasonably needed to assess the result; and
• cooperation with up to three reasonable corrective recommendations where they can be followed safely within the claim process.

The guarantee does not apply where evidence is materially incomplete, instructions or patch testing were ignored, the product was contaminated or improperly stored, an incompatible or unapproved product was used, the claim involves normal preference rather than absence of the advertised result, or the purchaser refuses reasonable troubleshooting. It is available once per customer, household or business and only for the original eligible purchase. Unless the product offer expressly says otherwise, it does not apply to gift cards, digital-only courses, clearance or final-sale items, tools, pads, accessories, replacement orders or later subscription renewals.

If a claim remains eligible after review and troubleshooting, we refund the amount actually paid for the guaranteed product to the original payment method. Expedited delivery and return costs are excluded unless law requires otherwise. Linked course access may be revoked when the physical bundle price is refunded.

6. Digital courses and downloads

Separately purchased course access, certificates, downloads and other digital content are final and non-refundable once access is provisioned or the content is accessed, except where we fail to supply the purchased access or law requires a remedy. Dissatisfaction with progress, failure to complete within the access period or a failure to submit certificate work does not create a refund right.

Where a physical bundle includes course access at no separate charge, an accepted refund of the bundle may end that access. Where a separately priced course upgrade is included in an order, the digital portion remains non-refundable once provisioned, to the extent permitted by law.

7. Subscription orders

Cancelling a subscription stops future renewals; it does not automatically cancel or refund a renewal already processed or an order already accepted for fulfilment. Cancel before the next renewal through My Account. If account access fails, email hello@koreanlashlift.com from the account email address. We do not offer telephone cancellation.

A subscription item remains subject to this policy. Unless an offer expressly states otherwise, the 14-Day Results Guarantee is limited to the first eligible subscription order and does not repeat for renewals.

8. Business Customers

Business Customers have no change-of-mind return right. They must inspect the delivery immediately and notify visible shortage, damage or nonconformity within three business days, and any latent issue within a reasonable time after discovery. To the fullest extent permitted by law, failure to give timely notice constitutes acceptance of the affected goods.

Any business return accepted as a commercial accommodation must be unused, unopened, complete and resalable and is subject to the written conditions of authorisation. We may deduct reasonable inspection, payment, repackaging, shipping and handling cost. The exclusive commercial remedy and liability limits in the Terms and Conditions apply.

9. Discretionary exceptions

If we approve an unopened return as a one-time accommodation, the approval is transaction-specific and does not change this policy. The customer bears insured trackable return shipping and transit risk unless we state otherwise. Original or expedited delivery charges are not refundable except where law requires.

The item must arrive within the authorised period in its original complete condition. We may reduce or refuse a discretionary refund for opened, missing, damaged, contaminated or late-returned contents. A discretionary refund is issued to the original payment method after inspection. Payment-provider processing time is outside our control.

10. Cancellations before fulfilment

An order-cancellation request may be submitted promptly after purchase, but cancellation is not guaranteed after automated processing or fulfilment begins. If we successfully stop an unaccepted order, we refund the cancelled amount. This section does not affect a statutory right arising from a legally late shipment.

11. Chargebacks and fraud

Contact us first so we can investigate a delivery, product or billing issue. A knowingly false chargeback, altered evidence, duplicate claim or return of a different product may result in denial of a discretionary claim, account restriction and recovery of permitted costs. Nothing here prevents a cardholder from exercising a lawful payment-dispute right.

12. Contact

Return and defect requests: koreanlashlift.com/returns
Support: hello@koreanlashlift.com
WhatsApp messaging: +33 (0) 7 56 92 34 30
No telephone support is offered.